tag:blogger.com,1999:blog-4552629203670530233.post4000914320951071419..comments2024-01-20T12:54:58.915-08:00Comments on The Commercial Gym Conundrum: Act Like an AdultAnonymoushttp://www.blogger.com/profile/06837455407908897878noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4552629203670530233.post-71883190368487366502012-08-02T20:50:26.261-07:002012-08-02T20:50:26.261-07:00Josh I appreciate the kind words! If you ever make...Josh I appreciate the kind words! If you ever make it to Boston let me know!<br /><br />In regards to your bullet points, my gym (thankfully) has all of those things set up already. We even get paid if a client late cancels (within 24 hours, or at our discretion) or no-shows the session. People who show up late still finish within their allotted time, and we've even been known to give someone a 10 minute workout: 5 minute warm-up, 5 minute stretch session. Done; see you next time.<br /><br />In a perfect world, clients would all value our time and their money!Anonymoushttps://www.blogger.com/profile/06837455407908897878noreply@blogger.comtag:blogger.com,1999:blog-4552629203670530233.post-14867831341646696182012-08-02T18:51:18.895-07:002012-08-02T18:51:18.895-07:00When trainers at my gym complain about late and/or...When trainers at my gym complain about late and/or absent clients (or clients who cancel late or last-minute), I tell them they need to address it with the client the first time, keeping in mind that most clients aren't aware that the pay structure -- and the work you put in "off the clock" writing their programming -- is based entirely on their attendance. Here are some of the suggestions I give those trainers.<br /><br />- Late clients: Let them know as you start the session that you have an appointment immediately following their scheduled time, so you'll be ending promptly at 7; they bought your time from 6am to 7am, not for an hour from whenever they decide to show up.<br /><br />- Clients who cancel late/last minute: Let them know the first time that the reason we have a 24-hour cancellation policy (if you don't like it, you shouldn't have signed your training contract) is that you get paid when you train someone; if they cancel early enough, you can fill that time. If they don't, they just cost you gas/a meal/the last bit you needed to buy an engagement ring, and if they do it again, you're going to have to charge them for the session anyway.<br /><br />- Clients who no-call/no-show: Tell them to respect your time; roll your eyes if they give you a plausible but dumb excuse, and remind them you don't get paid if they don't show. They can only do this once; if they do it again, not only are you going to charge them for the session, you're going to drop them as a client, as well.<br /><br />By the way, Mike, I think you do an awesome job in this space and you come off as both hard-working and intelligent, and the next time I get out to Boston (I still have family in the area), I'm going to see if I can work out a session with you.Joshhttp://joshshear.comnoreply@blogger.com